You can refresh your app cache to update the Browser Extension with the latest information.Ĭlick the Browser Extension button in your browser.Ĭlick the refresh icon to the left of the applications filter drop-down menu. Your system administrator might have changed the applications deployed to you or the tags used to organize them. Land & Catch - added applications are not available Solution: Refresh the app cache If the issue persists, contact your administrator. When your administrator makes policy changes, you must sign out from the Browser Extension and sign in again for new policy changes to take effect. Unable to copy credentials from the CyberArk Identity Browser Extension after policy changes Solution: Sign out from the CyberArk Identity Browser Extension and sign in again to copy the credentials Your organization needs to add the URL to an allowlist before you can sign in to the CyberArk Identity Browser Extension. When using custom domains, an outgoing HTTPS call is made to to map the custom domain name to a CyberArk domain. Unable to sign in to CyberArk Identity Browser Extension with a custom domain Solution: Add to an allowlist Refer to the following sections for more specific challenges and solutions. The first thing to do if you have challenges using the Browser Extension is to make sure that you are signed in. The following procedures describe how to install the Browser Extension using the link in the banner on the Apps page. The jigsaw puzzle symbol is removed from all application icons after you install the Browser Extension. Launch an application that requires the Browser Extension, then click the link in the pop-up that prompts users to install the Browser Extension.ĭownload the browser extension from the relevant web store. Click the link in the banner on the Apps page above the application icons. You have the following options to install the Browser Extension. Install the CyberArk Identity Browser ExtensionĪpplications with the jigsaw puzzle symbol require you to add the CyberArk Identity Browser Extension to your browser before you can open the application. For instructions, see Generate passwords and passphrases with the Password Generator. You can also generate passwords and passphrases from the Browser Extension. This topic describes how to install and use the CyberArk Identity Browser Extension to access your Identity User Portal, launch applications without the User Portal, and more. Use the CyberArk Identity Browser Extension
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